Get help with Sole

Tell us what is going on and we will come back by email. Start typing your subject and we will show you the articles that answer it most often, so you can skip the wait when one of them fits.

There are 2 things to fix

Your name

Email we should reply to Use the address on your Sole account if you can. It is how we find your file.

Which product This decides who picks it up, so it is worth getting right.

Sole Invoicing, expenses and tax for my own business Sole Practice Manager Running an accounting or bookkeeping practice

What do you need help with

Subject One line in your own words. We read this first.

What is happening What you were doing, what you expected, and what you saw instead. Names, dates and amounts help us find it. If an ATO deadline is close, say so in the first line. This form cannot take files, so describe what is on the screen. If we need a screenshot, we will ask for it in our reply.

You get a reference number straight away, and a reply by email.

Before you send

3 things cut a day off the back and forth.

The name of the screen you are stuck on, and what it shows.
The client, invoice number or BAS quarter it involves.
What you expected to see instead.

How long it takes

Most tickets get a first reply inside 1 business hour, between 9:00 AM and 5:30 PM AEST, Monday to Friday.

Anything raised over a weekend is picked up on Monday morning.

Draft target for this page. Not a service commitment yet.

If a deadline is today

Write the date in the first line of the detail. Anything with a lodgement date inside 48 hours moves to the front of the queue.

Already raised something

Reply to the email we sent you and it lands back on the same ticket. A new form makes a second one, which slows both down.

Get help with Sole

Good, that saved you the wait

Your ticket is in